Spanish Speaking Customer Service Associate. Cebu

Spanish Speaking Customer Service Associate. Cebu CMCY94
(Central Visayas – Cebu City)
Responsibilities:
* Answer phones and respond to customer requests.
* Sell product and place customer orders in computer system.
* Provide customers with product and service information.
* Up-sell products and services.
* Transfer customer calls to appropriate staff.
* Identify, research, and resolve customer issues using the computer system.
* Follow-up on customer inquires not immediately resolved.
* Complete call logs and reports.
* Research billing issues.
* Research misapplied payments.
* Recognize, document and alert the supervisor of trends in customer calls.
* Recommend process improvements.
* Other duties as assigned.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 2 years of college education is required for this position.
* Applicants with at least 6 months call center work experience will be highly prioritized
* Required skill(s): Oral and Written Spanish, Average English Communication Skills, Customer Service, Basic Computer Skills.
* Preferred skill(s): Phone Ethics, multitasking, up-selling strategies.
* Required language(s): Spanish, English.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 100 Full-Time positions available.
* HURRY LIMITED SLOTS AVAILABLE!
ExcelAsia
Ground Floor Wee Building, 424 Gorordo Avenue, Lahug, Cebu City 6000
(near old SSS building, same building as Nuat Thai and Kodak)
Look for JOSE MANUEL YU
Contact # 0917 571 5236 / 236 3972
See map
You may also send your resumes to: jmyu@excelasiaservices.com
visit our company websites
www.excelasiaservices.com
www.excelasiajobs.com
ExcelAsia Training and Development Inc. (Cebu Site)
424 Wee Building, Gorordo Ave., Lahug Cebu City -.