CALL CENTER JOBS IN CEBU CITY – Quality Analyst

Quality Analyst
(Central Visayas – Cebu Business Park)

RESPONSIBILITIES:

* Ensure achievement of quality goals for support site by implementing and maintaining all quality projects and programs.
* Identify opportunities for achieving high levels of positive customer experience, hands-on data analysis and statistical process control as well as provide direction and leadership to site analysts in this regard.
* Daily interaction with all levels of the management team, stakeholders, associates, and Training team including site leadership.
* Serve as liaison between Company and other vendor partners for quality issues as well as involvement with performance and policy issues.
* Responsible for reporting quality metrics on a regularly scheduled basis.

REQUIREMENTS:

* Four-year college degree in a business-related field or equivalent experience
* Industry-related experience, ideally including a combination of call center, project management and quality experience.
* Statistical process control, personnel management, and quality monitoring experience are preferred.
* Previous experience with COPC and/or Six Sigma projects is also helpful.
* Prior Six Sigma and/or COPC training and/or certifications is preferred.
* Solid understanding of math principles, charts, and graphs.
* Strong understanding of account management and operational processes desired.
* Project Management, problem solving, and process development skills.
* Research, reporting, and analytical skills, including sound ability to use PC applications (Windows, Excel, Access, Word, PowerPoint, Email and Internet).
* Must be willing to work in Cebu City.

Lexmark Research & Development Corporation

Website:

http://www.lexmark.com/

Company Address:
Lexmark Plaza 1 Samar Loop cor Panay Road, Cebu Business Park Cebu 6000
Industry:
Computer / Information Technology (Hardware)
Type of Company:
Private Limited Company, Local Based Company